This Privacy Policy describes how Vektor Instruments ("we", "our", or "us") collects, uses, and protects information about you when you use our website at vektorinstruments.com and make purchases through our store.
Information we collect
Information you provide
- Order information: When you make a purchase, we collect your name, email address, shipping address, and payment details. Payment card information is processed directly by Stripe and is never stored on our servers.
- Contact information: If you contact us via email, we retain that correspondence to respond to your enquiry.
Information collected automatically
- Usage data: We may collect standard web server logs including IP address, browser type, and pages visited. This data is used for security and performance monitoring only.
How we use your information
- To process and fulfill your orders
- To send order confirmations and shipping notifications
- To respond to your support enquiries
- To detect and prevent fraud
- To comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Third-party services
We use the following third-party services to operate our store:
- Stripe: Payment processing. Stripe's privacy policy is available at stripe.com/privacy.
- Supabase: Database and order management infrastructure.
- Vercel: Website hosting and delivery.
Data retention
Order records are retained for 7 years to comply with applicable tax and accounting regulations. Contact enquiries are retained for up to 2 years.
Your rights (GDPR)
If you are located in the European Union, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, contact us at support@vektorinstruments.com.
Cookies
Our website uses only essential cookies required for the shopping cart and checkout functionality to work. We do not use tracking or advertising cookies.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact
For privacy-related enquiries: support@vektorinstruments.com